About the Role
Marsoft is seeking a Boston-based Account Manager to manage and grow relationships with our clients, who include banks, lessors, investors, and shipowners. You will be the client's main point of contact for our market forecasts, vessel valuations, and market intelligence, making sure they get value from what they buy, renew, and expand.
Responsibilities
- Manage a portfolio of client accounts and act as their primary point of contact.
- Lead onboarding, regular account reviews, and renewals.
- Find and pursue upsell and cross-sell opportunities with the sales team.
- Learn each client's business and workflows, and bring their feedback to the product team.
- Coordinate with support and product to resolve client issues quickly.
- Manage release communications for quarterly reports, monthly eBriefs, and interim forecast updates, and track each client's preferences on update timing.
- Route technical questions on valuations, operating costs, or forecast accuracy to analysts, and close the loop with a clear answer.
- Prepare quotes and sample valuations for prospective clients, and coordinate custom deliverables such as portfolio valuations and forecast track-record reviews.
- Keep account records, pipeline, and forecasts current in the CRM.
- Prepare client-facing materials, and represent Marsoft at client meetings and industry events.
Requirements
- 3+ years of account management, customer success, or B2B sales experience, ideally with software, data, or research products.
- A track record of retaining and growing accounts.
- Clear written and spoken communication with senior client stakeholders.
- Organized and responsive across a portfolio of accounts.
- Experience with a CRM such as Salesforce.
Education
- Bachelor's degree in Business, Economics, Maritime Studies, or a related field, or equivalent experience.
Desired
- Experience in shipping, commodities, or maritime finance.